Safe Together

Club Med's protocols & standards to ensure you enjoy a peaceful vacation

Safe Together by Club Med

Visiting a Club Med resort soon? Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during your stay with us. To create our ‘Safe Together’ measures, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community and are following WHO guidelines to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our number one priority.

Safe Together - The Club Med Hygiene & Safety Measures

Our main measures at a glance

Cristal Certification

Club Med processes will be Certified by Cristal

  • Certification Program by International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification​
  • All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

The following resorts have already received the POSICheck COVID-19 Prevention Certification:

Travel with Peace of Mind

Emergency Assistance Program

As an addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before April 30th, 2021 with additional coverage for COVID-19 related emergency medical expenses during their stay.^

Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols. We require that you follow all government regulations and Club Med rules during your stay, for your safety and the safety of other guests and staff. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By deciding to travel, you voluntarily assume all risks related to exposure to COVID-19.

Airport Transfers

Making sure you travel safely

  • Social distancing from the moment we pick up you up at the airport.
  • Vehicle capacities will be reduced to ensure the necessary social distancing, ensuring your privacy and safety
  • Hand sanitizers available in the vehicle
  • All Club Med providers and teams will sanitize vehicles after each trip

Front Desk

Making sure we welcome you safely

  • Temperature check for guests on arrival
  • Plexiglass protection on all reception desk
  • Floor markings encouraging safe 6 feet social distance
  • Expand Digital Services:
    • Easy check-in/check-out*
    • Self-service services available in My Club Med app (Spa bookings* & in-room requests)
    • Electronic payment

*Available at select Resorts

Common Areas

Making sure you enjoy the Resort safely

  • Wearing of protective face masks in accordance with local regulations
  • Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
  • Sanitizing with a dedicated product on all critical touch points
  • Dedicated measures for elevators (sanitization, signage etc.)

Guest Rooms

Making sure you sleep safely

  • New process for linen cleaning, including systematic washing above 70°C / 160°F
  • Full sanitization of guestrooms after each departure
  • Masks and gloves provided to housekeeping and maintenance teams
  • During daily cleaning, a reinforced sanitization process will be carried out on major touch points

Restaurants & Bars

Making sure you sip & savor safely

  • Reduced capacity in restaurant, allowing for more distance in-between tables
  • Increase the range of opening hours to offer more dining flexibility
  • Expanded outdoor dining areas
  • Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity

Children’s Supervision*

Taking care of your little ones

  • Children to be accompanied by one parent for drop-off and pick-up
  • Temperature checks of each child. No access to facilities if temperature exceeds 38°C / 100°F
  • Reinforced hand washing: every hour

    *Kids clubs opening subject to locals regulations

Sports

Making sure you can exercise safely

Sports* offered at reopening:

  • Land sports: tennis, golf, cardio training area, fitness center
  • Water sports: kayaking, paddle boarding, water skiing, sailing
  • Trapeze
  • Outdoor yoga and fitness classes

  • Hygiene checklist adapted for each sport: cleaning frequency, capacity and set-up.
  • Group sporting events will be temporarily suspended to respect social distancing measures and are subject to local regulations

*Activities may vary by resort.

Pools*

Making sure you can tan safely

  • Verify water pH levels, twice a day
  • Spacing of beach and pool lounge chairs at 2 meters / 6 feet
  • Sanitization of floaties after each use (armbands, boards)

*Pool opening subjects to local regulation

Spa

Making sure you can relax safely

  • Sanitization of cabins between each guest
  • Adapted treatment protocols (no facials, etc.)
  • Temporary closure of hammam and sauna facilities
  • Social distancing maintained throughout the spa journey

Boutique

Making sure you can shop safely

  • Electronic payment only.
  • Plexiglass protection installed at checkout counters

Entertainment & Ambiance

Making sure you can have fun safely

Programming based on smaller scale events & leveraging Club Med’s generous outdoor spaces:

  • Live concert or DJ set
  • Acoustic music on the beach
  • Acrobatic show over the pool
  • Family movie night under stars

Meetings & Events

Making sure you can work safely

  • Deep Cleaning and sanitizing protocols in all the areas related to group’s working sessions, incentives and meetings
  • Systematic mask wearing for the M&E, housekeeping and F&B teams working in these spaces
  • Measures taken to ensure physical distancing and avoid spread of contamination between particpants

To learn how each resort is adapting its operations

Making sure you can safely enjoy your vacation

To ensure your safety and the one of others, we recommend that in-resort G.Ms and G.Os alike follow the preventive steps advised by the CDC:

  • Wear a face mask whenever indoors, from our buffet and boutique to our reception
  • Wash your hands regularly
  • Do not shake hands or embrace others
  • Cough or sneeze into your sleeve
  • Keep a safe distance of at least 6ft

Download My Club Med App

To learn how each resort is adapting its operations

^Terms & Conditions - Medical Assistance - Coverage COVID-19: If you book in the USA, you are automatically covered in case of COVID-19 by Europ Assistance worldwide, in agreement with medical decisions of Europ Assistance and under the terms and conditions of the insurance policy. This coverage is valid for travels between July 1st, 2020 and April 30, 2021.
What is covered?
1. In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.
2. In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.
3. In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.
4. If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.
Cost coverage in the event of Illness (including COVID disease) includes:

  • Medical expenses abroad until 75 000 € incl. tax / beneficiary,
  • Advance on hospitalization costs incurred abroad until €75,000 incl. tax per beneficiary,
  • The cost of an extended stay at the hotel: € 80 per night incl. tax and € 150 incl. tax for a family / 10 nights maximum,
  • Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,
  • Repatriation of the mortal remains in case of death.
    What is not covered by the program?
    Consequences of global COVID situations in the country where the resort is located, such as:
  • Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
  • Interruption of stay: following the declaration of State of Emergency
  • Quarantine: at the destination without being sick.
    A certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa. Please note that from July 1st, the certificate of insurance is requested by: French Polynesia, Israel, Ukraine, Lebanon, Cambodia, Turks & Caicos.
    This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons.
    Applicable only to US members (G.Ms®) who are US residents and have booked and paid for their trip in the US. This coverage supersedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.

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