Safe Together

Club Med's protocols & standards to ensure you enjoy a peaceful vacation

Safe Together by Club Med

Visiting a Club Med resort soon? Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during your stay with us. To create our ‘Safe Together’ measures, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community and are following WHO guidelines to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our number one priority.

Safe Together - The Club Med Hygiene & Safety Measures

Our main measures at a glance

Cristal Certification

Club Med processes will be Certified by Cristal

  • Certification Program by International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification​
  • All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

The following resorts have already received the POSICheck COVID-19 Prevention Certification:

Travel with Peace of Mind

Emergency Assistance Program

As an addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before April 30th, 2021 with additional coverage for COVID-19 related emergency medical expenses during their stay.^

More room to roam

Reconnect in Paradise

Vacation with more peace of mind at Club Med's spacious all-inclusive resorts. Surrounded by nature, spread across an average of 50 acres, operating at limited capacity, and featuring three story buildings (max.) no higher than the surrounding palm trees. Our resorts offer a safe environment to relax and unwind. Airy outdoor areas, al fresco restaurants and bars, sprawling beaches, and endless outdoor activities allow you to disconnect and enjoy quality family time, all in paradise.

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Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols. We require that you follow all government regulations and Club Med rules during your stay, for your safety and the safety of other guests and staff. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By deciding to travel, you voluntarily assume all risks related to exposure to COVID-19.

^Terms & Conditions - Medical Assistance - Coverage COVID-19: you are automatically covered in case of COVID-19 by Europ Assistance worldwide, in agreement with medical decisions of Europ Assistance and under the terms and conditions of the insurance policy. This coverage is valid for travels between July 1st, 2020 and April 30, 2021.
What is covered?
1. In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.
2. In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.
3. In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.
4. If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.
Cost coverage in the event of Illness (including COVID disease) includes:

  • Medical expenses abroad until 75 000 € incl. tax / beneficiary,
  • Advance on hospitalization costs incurred abroad until €75,000 incl. tax per beneficiary,
  • The cost of an extended stay at the hotel: € 80 per night incl. tax and € 150 incl. tax for a family / 10 nights maximum,
  • Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance,
  • Repatriation of the mortal remains in case of death.
    What is not covered by the program?
    Consequences of global COVID situations in the country where the resort is located, such as:
  • Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
  • Interruption of stay: following the declaration of State of Emergency
  • Quarantine: at the destination without being sick.
    A certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa. Please note that from July 1st, the certificate of insurance is requested by: French Polynesia, Israel, Ukraine, Lebanon, Cambodia, Turks & Caicos.
    This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons.
    Applicable only to Canadian members (G.Ms®) who are Canadian residents and have booked and paid for their trip in Canada. This coverage supersedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.

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