Safe Together

Club Med's protocols & standards to ensure you enjoy a peaceful vacation

Safe Together by Club Med

Visiting a Club Med resort soon? Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during your stay with us. To create our ‘Safe Together’ measures, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community and are following WHO guidelines to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our number one priority.

Safe Together - The Club Med Hygiene & Safety Measures

Our main measures at a glance

Cristal Certification

Club Med processes will be Certified by Cristal

Certification Program by International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification
All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

The following resorts have already received the POSICheck COVID-19 Prevention Certification:

Travel with Peace of Mind

Emergency Assistance Program

As an addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before December 31, 2022 with additional coverage for COVID-19 related emergency medical expenses during their stay.^

More room to roam

Reconnect in Paradise

Vacation with more peace of mind at Club Med's spacious all-inclusive resorts. Surrounded by nature, spread across an average of 50 acres, operating at limited capacity, and featuring three story buildings (max.) no higher than the surrounding palm trees. Our resorts offer a safe environment to relax and unwind. Airy outdoor areas, al fresco restaurants and bars, sprawling beaches, and endless outdoor activities allow you to disconnect and enjoy quality family time, all in paradise.

Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols. We require that you follow all government regulations and Club Med rules during your stay, for your safety and the safety of other guests and staff. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By deciding to travel, you voluntarily assume all risks related to exposure to COVID-19.

Airport TransfersMaking sure you travel safely  
Social distancing from the moment we pick up you up at the airport.
Vehicle capacities will be reduced to ensure the necessary social distancing, ensuring your privacy and safety
Hand sanitizers available in the vehicle
All Club Med providers and teams will sanitize vehicles after each trip
Front DeskMaking sure we welcome you safely
Temperature check for guests on arrival
Plexiglass protection on all reception desk
Floor markings encouraging safe 6 feet social distance
Expand Digital Services:Easy check-in/check-out*
Self-service services available in My Club Med app (Spa bookings* & in-room requests)
Electronic payment
*Available at select Resorts
Common AreasMaking sure you enjoy the Resort safely 
Wearing of protective face masks in accordance with local regulations
Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
Sanitizing with a dedicated product on all critical touch points
Dedicated measures for elevators (sanitization, signage etc.)
Guest RoomsMaking sure you sleep safely
New process for linen cleaning, including  systematic washing above 70°C / 160°F
Full sanitization of guestrooms after each departure
Masks and gloves provided to housekeeping and maintenance teams
During daily cleaning, a reinforced sanitization process will be carried out on major touch points
Restaurants & BarsMaking sure you sip & savor safely
Reduced capacity in restaurant, allowing for more  distance in-between tables
Increase the range of opening hours to offer more dining flexibility
Expanded outdoor dining areas
Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity
Children’s Supervision*Taking care of your little ones
Children to be accompanied by one parent for drop-off and pick-up
Temperature checks of each child. No access to facilities if temperature exceeds 38°C / 100°F
Reinforced hand washing: every hour
_
*Kids clubs opening subject to locals regulations _
SportsMaking sure you can exercise safely
Sports offered at reopening:*
Land sports: tennis, golf, cardio training area, fitness center
Water sports: kayaking, paddle boarding, water skiing, sailing
Trapeze
Outdoor yoga and fitness classes
Hygiene checklist adapted for each sport: cleaning frequency, capacity and set-up.
Group sporting events will be temporarily suspended to respect social distancing measures and are subject to local regulations
*Activities may vary by resort.
Pools*Making sure you can tan safely 
Verify water pH levels, twice a day
Spacing of beach and pool lounge chairs at 2 meters / 6 feet
Sanitization of floaties after each use (armbands, boards)
_*Pool opening subjects to local regulation _
SpaMaking sure you can relax safely
Sanitization of cabins between each guest
Adapted treatment protocols (no facials, etc.)
Temporary closure of hammam and sauna facilities
Social distancing maintained throughout the spa journey
BoutiqueMaking sure you can shop safely 
Electronic payment only.
Plexiglass protection installed at checkout counters
Entertainment & AmbianceMaking sure you can have fun safely 
Programming based on smaller scale events & leveraging  Club Med’s generous outdoor spaces:
Live concert or DJ set
Acoustic music on the beach
Acrobatic show over the pool
Family movie night under stars
Meetings & EventsMaking sure you can work safely 
Deep Cleaning and sanitizing protocols in all the areas related to group’s working sessions, incentives and meetings
Systematic mask wearing for the M&E, housekeeping and F&B teams working in these spaces
Measures taken to ensure physical distancing and avoid spread of contamination between particpants
To learn how each resort is adapting its operationsMaking sure you can safely enjoy your vacation
To ensure your safety and the one of others, we recommend that in-resort G.Ms and G.Os alike follow the preventive steps advised by the CDC:
Wear a face mask whenever indoors, from our buffet and boutique to our reception
Wash your hands regularly
Do not shake hands or embrace others
Cough or sneeze into your sleeve
Keep a safe distance of at least 6ft
Download My Club Med AppTo learn how each resort is adapting its operations
Download now

Let's play again!

Let's go

^Terms & Conditions - Medical Assistance - Coverage COVID-19

Safe Together

Safe Together - The Club Med Hygiene & Safety Measures

The highest cleanliness standards for the entirety of your stay

Let's play again!

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