The Grand Massif Samoëns Morillon Chalet-Apartments France

Great hotel, with even better service and the best of the French cuisine!!! We are from the Netherlands- unfortunately no Dutch or Belgium kids around, but the staff speak English and some of the kids do too! So if your kid already speaks English it’s perfect. Great guides and the hikes are amazing, so are the surroundings.so many choices on activities as well and a full evening program.

Our family of four from Taiwan had a good stay here in mid July. We have stayed at all three Club Med resorts in Hokkaido Japan multiple times, so it was interesting to compare.

The good: the views were spectacular, particularly at sunset. There are many varieties of activities on offer, many free, and good for both adults and kids.

The facilities were generally nice - the lobby lounge for gold members, the indoor and outdoor pools, the buffet restaurant area, and ease of parking (that you have to pay for).

Even though it's up on the mountain, it's never more than a quick 30 min drive away from many of the sites and activities around Samoëns and Morillon, so the location was great.

Shout out to the young sound engineer from Italy who joined us for dinner one evening, it was great to chat.

The bad: the elevators are few, small and slow for the number of rooms and guests onsite. The bar at times had too few bartenders on staff, the poor souls who worked the bar were great but were clearly overwhelmed at times.

The food at the buffet was adequate at best, slightly disappointing. Definitely not up to Japan Club Med standards.

The ugly: we had clearly reserved and requested interconnected rooms for the family. Upon arrival, we found our rooms were entirely separate, and the front desk insists that they did not see the request for interconnected rooms, and that it would be a $360 Euros additional charge to "upgrade". Even if it was some kind of error or bug with the Club Med reservation system, the bad attitude from the reception staff towards their gold members in handling this issue was appalling.

On top of which, the rooms had no air conditioning, and some rooms didn't cool down at night even with the windows open all night. At this price point, these issues were unexpected and left a bad impression to otherwise a great location.

We had a great family stay at the resort! The food was delicious with an amazing variety, the atmosphere was wonderful, and the hospitality was excellent. We also loved the hiking activities. We’re already looking forward to coming back during the skiing season. Highly recommended!

Incredible experiences thx a lot !!