Go to the mountains with a free spirit

Club Med takes care of everything from the first moments

Can't wait to find out what your first day in the mountains will be like? Our teams give you some advice to best prepare for your arrival

Your arrival

At Club Med, the main day of arrival is Sunday. Perfect for avoiding traffic jams!
When you arrive at the Resort, our GO® team welcomes you with a smile from 3 p.m.
In case of early arrival, *lunch may be offered to you .
Your ski pass is valid the day after your arrival.



At the Resort reception, you can collect everything you need for your stay: your ski pass and your Club Med Pass card (or Club Med digital bracelet*) which will serve as your room key, your locker key on skis but also as a means of payment for à la carte services.

*Depending on the Resorts

A la carte services

As soon as you arrive, it is possible to open an account at the reception with an international credit card.
The Club Med Pass card (or your Club Med digital wristband*) will allow you to freely pay for your à la carte services (Spa treatments, purchases at the boutique, etc.). The amount of your purchases will be automatically transferred to your account and will allow you to pay everything at the end of your stay.
As part of the Easy Arrival** online service, you have the option of registering your bank details before your stay, in order to save time once there.

*Depending on the Resorts
** Make your arrival easier


Enrollment is zero stress at Club Med!
Sliding lessons, children's clubs…: everything happens directly in the Resort and quickly, especially if you have pre-registered with the Easy Arrival * online service. It's the Club Med difference that will make you fully enjoy your vacation from the very first moment!

*Easy Arrival

Find out more about the Easy Arrival service

Your material

At the Ski Pro Shop Club Med®, you can rent your ski equipment in a real store, located within the Resort, and **benefit from the advice of our GO® *.
Equipment adapted to your level will be offered to you, selected from the latest models and the best brands on the market.
If you have used the Easy Arrival
online service, your equipment is waiting for you in your ski locker!

*Easy Arrival

Restaurants & Drinks

At the restaurant of your Resort, **the varied buffet formula **combining original dishes and revisited classics will delight all taste buds!
The Resort bar offers **refreshments *as well as sweet and savory treats at key times of the day
In some Resorts
enjoy a late breakfast, a snack or a plated evening menu in our Gourmet Lounge. Cozy atmosphere guaranteed!

*Available in Valmorel, Arcs Panorama, Grand Massif Samoëns Morillon, Val Thorens

The festive spirit by Club Med

The Club Med spirit is also essential festive moments to experience throughout your stay:

  • ski returns around a convivial aperitif at the end of the morning and around a snack in the afternoon.
  • The "Crazy Signs" , easy-to-remember Club Med choreographies.
  • The aperitif before dinner , often accompanied by a musical group or entertainment.
  • Club Med shows but also those of your children or teenagers at the end of the week. Not to mention the evenings on the dance floor!

Where to get information?

  • At the reception of your Resort , open 24 hours a day and from the Guest Relations team, available at any time of the day, in most of our Resorts
  • On digital information screens or online display panels Resort
  • On My Club Med App : your mobile application to download to find information in real time.

And the day of departure?

The day of departure :

Your room must be vacated at 10 a.m.
A luggage room* is at your disposal to put your suitcases there
Lunch is included
Your ski pass is no longer active

*available in most of our Resorts

What to pack for your trip?

Everything you need

For Adults

✔️ Towels
✔️ Shower gel and shampoo
✔️ Pool towels if available
✔️ Sports equipment available for rent

✔️ Your identity papers: they will be asked for on arrival, and sometimes on the slopes, especially on the ski areas
✔️ Your health pass
✔️ Warm and waterproof clothing, suitable for skiing: ski suit (jacket & pants or wetsuit), thermal t-shirts, sweater or fleece, hat, scarf, gloves, high socks or tights, mask or sunglasses category 3 or 4
✔️ Special winter sports sunscreen
✔️ A water bottle to refresh you on the slopes, during your activities and throughout your stay
✔️ Your health pass according to the regulations in force in the destination country
✔️ Psssst... take a look at the app if you want to dress in the theme of the evening: elegant, white, bohemian, casual chic or with our famous 45 tee

Everything you need

For your kids

✔️ Towels
✔️ Shower gel and shampoo
✔️ Pool towels if available
✔️ Sports equipment available for rent
✔️ Helmets are included up to 12 years old when you rent snowboarding equipment at Club Med
✔️ Children's equipment^: baby bathtub, changing mat, cot with mattress, bottle warmer, sleeping bag, diaper garbage can, stroller, step stroller, potty, non-slip shower mat, bed rail, baby food available at the restaurant

✔️ Her identification papers
✔️ His or her health booklet (with proof of updated regulatory vaccinations)
✔️ A medical certificate of non-contraindication to life in a community (established just before arrival at the Resort, mandatory up to 5 years old)
✔️ Warm and waterproof clothing, suitable for skiing: ski suit (jacket & pants or wetsuit), thermal t-shirts, a sweater or fleece, hat, scarf, gloves, high socks or tights, mask or sunglasses category 3 or 4
✔️ Special winter sports sunscreen (1 tube per child), sunglasses and a hat or cap
✔️ A small bag to put his things of the day, without forgetting his doudou and slippers or indoor shoes for more comfort
✔️ Disposable diapers (mandatory in our pools for children under 3 years old)
^Available depending on the resort

Learn the Club Med Lingo

A unique language for a memorable experience.

Great Members, Village, Chief of Village; these terms are unique to Club Med and used world wide at all of our resorts. Discover all the words that will soon be part of your daily life.

-Understand the Club Med Spirit
-Who is Gérard Blitz, the founder of Club Med?


Your home away from home.

"Village" is what we sometimes call our resorts because they're so private, safe, and intimate - and also due to the sense of community and family among our guests.

Chief of Village

The Orchestrator

Is the resort manager who oversees the on-site team and day-to-day affairs of the resort. You will sometimes also hear G.O.'s refer to them as "Chef de Village".

Great Members

a.k.a "G.M."

The term "G.M." is loosely translated from the original French as "Genteel Members" but we more commonly us the term "Great Members" to refer to our amazing guests.

Crazy Signs

Get ready to dance!

Crazy signs are our choreographed dance numbers that are easy to learn and fun for everyone. They're a unique part of Club Med's festive spirit that you may participate in. Just ask a G.O. to teach you!

Theme Nights

Get ready for some fun!

Invite G.M.'s to mirror the special dress codes that our G.O.'s wear to our evening entertainment and parties. It's entirely up to you, but it's definitely a fun way to share the Club Med spirit with G.O.'s.

Focus on Club Med Talent

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