Cancún Mexico

My stay at Club Med Cancun was absolutely excellent. One of the highlights was meeting the new Chef de Village, Kasandra — if I remember correctly, she is the first Mexican woman to hold this prestigious position. She was so humble and genuinely caring, personally asking guests for feedback on how to make the club even better.

The resort was run with incredible professionalism. The restaurants and bartenders were among the best I’ve ever experienced, and every activity was led by highly skilled, passionate instructors. I especially enjoyed the daily yoga classes, which became a special part of my stay.

The Discovery and Excursion office was also outstanding — they provided detailed information and tailored recommendations that matched my desire to explore the island.

I was there in May, and the weather was absolutely perfect. I highly recommend visiting Club Med Cancun for an unforgettable vacation.

My stay at Club Med Cancun was absolutely excellent. One of the highlights was meeting the new Chef de Village, Kasandra — if I remember correctly, she is the first Mexican woman to hold this prestigious position. She was so humble and genuinely caring, personally asking guests for feedback on how to make the club even better.

The resort was run with incredible professionalism. The restaurants and bartenders were among the best I’ve ever experienced, and every activity was led by highly skilled, passionate instructors. I especially enjoyed the daily yoga classes, which became a special part of my stay.

The Discovery and Excursion office was also outstanding — they provided detailed information and tailored recommendations that matched my desire to explore the island.

I was there in May, and the weather was absolutely perfect. I highly recommend visiting Club Med Cancun for an unforgettable vacation.

While our vacation at Club Med Cancun in June did not turn out as expected, it was still pretty good, especially when we voiced concerns during the stay several of the resort staff (special shout out to Andre - the resident manager at Aquamarina), responded immediately and took action, occasionally above and beyond our expectations so for what could have potentially have been a disaster (a 1- or 2-star experience) due to several negligent staff and unfortunate circumstances that could have been prevented, I felt that the majority of the staff here genuinely care and want to make guest experiences the best they can. Club Med Cancun is a particular type of resort that offers plenty of fun activities, even if you’ve never tried them before, which are mostly included, decent entertainment throughout the day, including foam parties and dance lessons, as well as circus acts and dance performances in the evening, some quite amazing. Rooms were larger than ones we found at nearby resorts, food at the three restaurants was overall quite good, and the location is great, not far from the Cancun airport, and lots of beautiful views.

FOOD
I’ll start with the food and for this you have three restaurant choices. The primary buffet which is the Hacienda, and two other restaurants, Taco Arte and La Estancia, which require booking for dinner. The buffet was overall good, but the quality varied. Some nights, like on one particular Thursday, which was fantastic- Beef Wellington, fish, steak, so many amazing dishes. But when we returned on a Saturday night, it was meh.. nothing special, kind of disappointing.

Taco Arte was a special family style shared dinner experience. I thoroughly enjoyed it, though some in our group did not think the meat was juicy or tasty enough. Our only issue is that after we booked the restaurant for Saturday evening, we found out later that it was not even open on Saturday, and we had to find out for ourselves later.

When we tried the steak restaurant La Estancia, it was just plain confusing. We arrived right at our reservation time 630pm, got seated, but then no one came to explain what we were supposed to do, we wondered why we didn’t have someone welcome us to the table, give a birthday wishes to one of our family who was celebrating, or tell us we needed to scan a QR code for the menu and explain the menu. That seemed to be a reasonable expectation, but we sat around for probably 20-25 minutes before we figured it out and finally got our drink order done, the entire experience was disorganized. However, I still feel our server and staff made an effort to take care of us so we still have a good dinner, even though it probably took an hour longer than necessary. The steak itself was prepared well and delicious. There was also a fish option which some of us tried and it was a bit dry, flavorless.

ACTIVITIES
The activities are plentiful at Club Med, except when it rains and if you’re risking coming during the wet season like we did, you may get disappointed as they tend to close activities quite easily even if the rain is not heavy. The snorkeling area and equipment rental was closed multiple days during our stay and it was only mildly windy. The resort says it’s because of the national forest restrictions and they follow this. However, that irritated a lot of guests so I witnessed many complaining and angry people arguing with the poor snorkeling staff (GO)

The activity staff (Club Med call them GOs "Gentils Organisateurs" — French for "Gracious Organizers") were very mixed, some GOs were outstanding, especially the ones responsible for the trapeze, sailing, kayaking and paddleboard activities, but then other GOs were just okay, and then the GO at archery was borderline horrible. I’ll start with the positive. The GOs at the trapeze were upbeat, encouraging and really cheered for me as I tried trapeze for the first time. The staff at the sailing area were equally helpful, making every effort to help and correct me with good instruction. Pickleball lessons were also okay, I actually learned some techniques which I really appreciated.

Snorkeling was only permitted one day during the entire week we were there, and even when we tried it, it was difficult to see much on the days we were there, it’s possible that the wind affected this and maybe it’s usually better, but it was a bit disappointing for us.

As for the negative side with activities, our experience at archery was bad. It had everything to do with the GO, possibly poor training, management or attitude, or a combination of these. I appreciate Club Med did address our issue, but I think it is useful to share the experience so that others do not have to endure the same.

It was our son’s first time trying archery, he was a bit nervous and with a GO who really did not help at all, it was a disaster. When we first arrived, the GO did not make eye contact, did not smile, and spoke with our son for 1 minute to explain the rules, made no effort to help with the bow and did not return even once to check on him, even when it was obvious our son was struggling.

It felt dismissive and disheartening — especially for a child trying something new. The attitude of the instructor makes a huge difference. The wrong approach can genuinely damage their confidence, exactly the result that happened. I had read another review describing almost the exact same experience at the archery area, suggesting this wasn’t an isolated incident.

ACCOMODATIONS
Rooms were spacious, we booked the Aquamarine building and these are great for families, with multiple beds, including the sofa, which can function as a bed as well, we loved the balcony and multiple bathrooms. The rooms seemed well maintained, but for a newer building, they did feel a bit older already. However, rooms were in varying conditions. We had booked multiple rooms for our party and some rooms had bathroom leaks that did not allow proper flushing, others had safes that did not work. It would have been nice to have had them inspected prior to discovering some of these issues.

Overall, whether you enjoy your stay here depends on what you look for in a resort and your expectations. If you prefer quiet, lounging around, you can do that here, but you won’t really appreciate the plethora of activities offered. If you want top-notch service and luxurious amenities, this is not that, there are plenty of other options priced much higher. However, if you are looking for lots to do, are okay with service, facilities and food that are good, but just not the very highest level, but at a price and value that’s relatively decent, then Club Med is quite a good choice.

I had the best time with Hamlet, as our tour guide. We saw so many whale sharks and ate some of the best guacamole. Hes a delight to talk to, and very knowledgable. Will totally go again

We stayed at ClubMed Cancun during August. We've had a great time with the family. Kids attended the kids (mini) and baby club most days. Hotel makes a big effort to manage sargassum, and while we were there, there was always at least one beach (hotel has many) were we could enjoy the sea with no sargassum, and this was very appreciated. Rooms, service, food, activities, GO's, and everything else was great!