
Quebec Charlevoix
Canada
By file number or your email adress: manage all your stays, confirm your travel options and projects by logging into your Customer Account.
Sign inNew to Club Med?
Create your accountPlease contact our dedicated Club Med Advisors
+1 (888) 932 2582
Mon-Fri : 9am - 8pm EST.
Sat-Sun : 9:30am - 6pm EST.
Toll Free Number
+1 514 227-3932
Mon-Fri: 9am - 8pm EST.
Sat-Sun: 9:30am - 6pm EST.
Club Med Agencies
Before you set sail for the snowy peaks, Club Med is with you every step of the way, from reservation to your arrival, to help you prepare for your skiing vacation with peace of mind.
To make your check-in in the Resort and your preparations easier, discover the services you won't want to miss to make the most of the Club Med experience.
Clothes to pack, ski rental, ski passes and activities: leave with complete tranquility!
Facilitate your Arrival allows you to prepare your stay in the best possible way, so that everything is ready as soon as you arrive at our Resort.
Rental of ski equipment, registration for ski lessons, information about your kids, booking, check-in and check-out details: time saving guaranteed.
To take advantage of "Facilitate you arrival" service, connect to your customer account to fill in the dedicated form.
Another service to help you prepare for your winter sports vacation: My Club Med app. Download it to plan your activities on-site and receive practical advices for a seamless skiing holiday with your family, partner or friends.
Restaurants opening hours, spa menu, artistic or physical activities, dress code of the evening... Everything you need to know right on your phone!
At Club Med, the main arrival day in the mountains is Sunday. Perfect for avoiding traffic jams on your drive to the ski slopes! But it's perfectly possible to arrive on another day if you wish (outside school vacations, subject to availability).
When you arrive at the Resort, our G.O® team will welcome you from 3pm for check-in.
At the reception desk, you will pick up everything you need for your stay: your ski pass and your digital bracelet, which will serve as your room key, ski locker key and means of payment for à la carte services. Our team will be pleased to provide you with all the information you need to enjoy an idyllic vacation in the snow. Ski rental, activities included or to be booked on demand, information on the location: all the ingredients are there for an excellent stay at the foot of the slopes.
One of our ski instructors shares his essential tips on what to pack for a ski holiday. You're heading for the mountains, so it's imperative to wear warm, waterproof, breathable and durable clothing.
Thermal layers, waterproof jacket and pants, helmet... Some are obvious, others are often forgotten, but all are invaluable!
How about introducing your tribe to the pleasures of the slopes this year?
To make sure their stay and yours go perfectly, here's a list of ski essentials and an exclusive guide to baby-friendly ski holidays.
Ski wear, ski equipment, après-ski: pack your suitcase and Club Med will take care of the rest!
At Club Med, you can rent or buy your ski equipment on site.
The Ski Pro Shop® is located in the heart of each Resort. Whether you're a skier, snowboarder, hiker or freerider, you'll find all the winter sports equipment you need for rental or sale, from the most prestigious brands, including Rossignol, world leader in winter sports. Our teams are on hand to give you advice on how to make the most of your winter vacations.
And if you'd like to bring your own equipment, we've got private lockers where you can store it.
Whether you want to hit the groomed slopes or explore the whole ski area with your whole tribe, find the skis you're looking for with these tips and tricks for choosing the right ones. Now all you have to do is put on your ski suit.
Ready to strap on your skis and hit the slopes? Brands rival each other in ingenuity to offer ever more cutting-edge models, and the choice is vast. To make sure you make the right choice, our teams are here to advise you and help you discover the criteria to take into account when choosing the ideal ski size.
Would your kid like to take to the slopes, board in hand? Before taking action, here are a few tips on how to choose a junior snowboard for maximum thrills and safety. Depending on your child's needs, our experts will help you make the right choice. It's so easy!
Ready to hit the slopes? To make it easier for you to get to our Resorts in Switzerland, France or Italy, Club Med offers transfer services!
To make the most of your ski holiday, discover the kids' clubs in our mountain Resorts:
Accommodations
Choose from a range of room options designed to suit your preferences, whether you’re looking for a warm and cozy retreat, a family getaway, or an elegant chalet for couples.
Experience Luxury the Club Med way when booking our exclusive collection where you have all the resort activities within easy reach, plus a space that is exclusively your own. Enjoy special privileges with our concierge service that will look after everything, including a private transfer to the resort, breakfast room service, and free flowing champagne.
Airport Transfers: Many packages include seamless transportation to and from the resort.
Included in the price you pay:
Snow Sports: Enjoy ski-in/ski-out access with included lift passes and professional instruction for skiing and snowboarding.
Non-Ski Activities: Participate in snowshoeing, sledding, and après-ski relaxation in hot tubs, saunas, or outdoor heated pools.
Entertainment for All Ages
Relaxation & Wellness
Family-Friendly Features
Be sure that your ski holidays will be preserved, regardless of the snow conditions!
At Club Med, we do everything to ensure you enjoy a thrilling ski holiday, even when the snow is playing hide and seek.
If 50% of your ski domain is closed for two consecutive days, we’ll offer you a snowy getaway to one of our 13 Alpine Resorts, subject to availability.
Learn more about the Snow Serenity
An all-inclusive ski vacation at Club Med covers more than lodging. It includes lift passes, group ski or snowboard lessons, gourmet dining, après-ski activities, and childcare options. This allows travelers to focus on the slopes without worrying about planning or hidden costs.
For a ski holiday, pack essentials such as waterproof clothing, gloves, thermal layers, ski socks, goggles, and sunscreen. Helmets and skis can be rented on-site, so there’s no need to bring your own unless preferred. Remember casual evening wear for après-ski moments at the resort.
Yes, group ski and snowboard lessons with certified instructors are included in Club Med ski vacation packages. Classes are available for different ages and skill levels, from beginners to experts, ensuring everyone improves and enjoys the slopes safely.
Families preparing for a ski trip should bring warm, child-friendly ski gear and ensure kids are comfortable in cold weather. At Club Med, kids’ ski lessons, childcare, and age-appropriate activities are provided, making the trip easier for parents and fun for children.
No, lift passes are included in Club Med ski packages. They are ready for you upon arrival, saving time and simplifying access to the slopes. This ensures you can start skiing without the hassle of separate bookings.